Aftercare Service
Local service, nationwide.
We’re renowned for systems and products that last, and do everything within our power to prevent faults from occurring. In the unlikely event that a problem does arise however, we have the aftercare in place to minimise any inconvenience.
Question or fault?
Our knowledgeable Help Desk team are on hand to assist. In many instances, they can log on remotely and fix the fault for you there and then.
Call
We operate a two-tiered Help Desk structure that provides first and second line support. 20% of calls to our Help Desk are resolved over the phone there and then, either by one of our highly trained first line support advisors or the relevant second line support technical specialist.
No time to chat? Email the Help Desk and one of the team will be in touch.
Product repair
Existing equipment faulty? Let our in-house workshop technicians take a look. We can arrange to have your product collected, repaired and returned entirely at your own convenience.
Engineer call out
We have a network of multi-skilled, directly employed engineers throughout the UK and Northern Ireland, meaning you can be sure of an attending engineer who not only understands your company standards but is also familiar with the local area and can locate you quickly. We can also offer specific engineer call out service level agreements within our maintenance agreements, should you wish.