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Customer service

“Hutchison conducts business with integrity, cares for its staff, strives for technical excellence and provides value for money.”

At Hutchison Technologies, our consistent approach to customer service is best summed up in our mission statement:

Our philosophy is to go the extra mile wherever possible, and this pro-active attitude encourages our clients to return to us time and again, completely confident that our products and services will meet their expectations in every way.

For over fifteen years our company has been committed to providing world-class customer service and support, continuously reviewing and re-assessing our procedures to ensure that we offer clients the highest possible levels of customer care at all times. Our mission is to develop, design and install audio-visual technology solutions that solve your problems and help you keep your customers happy at all times.

At Hutchison Technologies you are assured of:

Direct response from trained technical staff

Our dedicated customer support staff are ready and waiting to take your calls! Make that all-important first move by contacting us now on 01382 835007.

All our staff have a wealth of technical knowledge at their disposal, so whoever answers your call should generally be able to help you straight away, whatever your query and whether you want to:

If your query is particularly complex and requires a response from a specialist, we’ll pass you swiftly on to the person in our team who is best qualified to provide the information you’re looking for. We will always endeavour to diagnose problems by telephone as an initial measure, where necessary talking you through various fault rectification procedures to get your equipment back up and running with the absolute minimum of downtime.

Full-time engineers and technicians

We prefer to employ all our own engineers and technicians directly, so we know precisely how much training and experience they have. Working consistently with the same engineers, we can also be confident that their attention to detail and levels of customer care meet our stringent in-house standards. Moreover, we’re registered with the Confederation of Aerial Installers [C.A.I.] which involves a stringent vetting process plus numerous site inspections by C.A.I. officials: all further guarantees of excellent levels of customer care.

To experience our exemplary customer service for yourself, ring our sales team on 01382 835007 or email us at sales@hutchison-t.com.